FC77 Privacy Policy — How We Protect Your Data

01 Who We Are

FC77 ("fc77", "we", "us", "our") operates the online gaming platform available at fc77.club, including the fc77 website, the fc77 mobile app, and all associated games and services. FC77 is the data controller responsible for the personal data of players who register and use the platform.

This Privacy Policy applies to all personal data collected by fc77 through any channel — including the fc77 website, the fc77 app, live chat, email, and any other communication between you and fc77. It applies to all players regardless of their location, though it is written with Bangladeshi players in mind given that fc77 primarily serves the Bangladesh market.

If you have any questions about how fc77 handles your personal data, the first point of contact is the fc77 support team at [email protected]. FC77 aims to respond to all privacy-related queries within 5 business days.

02 Data We Collect

FC77 collects personal data in three ways: data you provide directly, data generated automatically when you use the platform, and data received from third parties such as payment processors and identity verification services.

FC77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.

03 How We Use Your Data

FC77 uses the personal data it collects for the following specific purposes. FC77 will not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your consent or having a separate legal basis to do so.

• Account creation and management — to register your fc77 account, verify your identity, and maintain your account in good standing.
• Payment processing — to process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records for each fc77 account.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, duplicate accounts, and other misuse of the fc77 platform.
• Responsible gaming compliance — to monitor gameplay patterns, apply self-exclusion requests, enforce deposit limits, and identify players who may need support.
• Customer support — to respond to your queries, resolve complaints, and improve the quality of fc77 support services.
• Legal and regulatory compliance — to meet fc77's obligations under applicable laws, including anti-money laundering regulations and licensing requirements.
• Platform improvement — to analyse how players use fc77, identify technical issues, and improve the overall gaming experience.
• Communications — to send you important account notifications, security alerts, and — where you have opted in — promotional offers from fc77.

04 Legal Basis for Processing

FC77 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance — processing that is necessary to provide the fc77 service you have signed up for, including account management and payment processing.
• Legal obligation — processing required to comply with applicable laws, such as anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests — processing that is necessary for fc77's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent — processing based on your explicit consent, such as sending marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Cookies and Tracking Technologies

FC77 uses cookies and similar technologies on the fc77 website and app to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. FC77 uses the following types of cookies:

• Essential cookies — required for the fc77 platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies — remember your preferences, such as your preferred language and display settings, so you don't have to set them every time you visit fc77.
• Analytics cookies — help fc77 understand how players use the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised — it does not identify individual players.

FC77 does not use advertising cookies or allow third-party ad networks to place cookies on the fc77 platform. You can manage or delete cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use fc77 normally.

06 Data Sharing and Third Parties

FC77 does not sell your personal data. FC77 shares personal data with third parties only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors — bKash, Nagad, Rocket, and other payment service providers receive the minimum data necessary to process your transactions. These providers have their own privacy policies and are independently responsible for the data they hold.
• Identity verification providers — fc77 uses third-party KYC (Know Your Customer) services to verify player identities. These providers process identity documents and verification data on fc77's behalf under strict data processing agreements.
• IT and infrastructure providers — companies that provide hosting, security, and technical infrastructure for the fc77 platform may process personal data as part of their services. All such providers are bound by data processing agreements that restrict how they can use fc77 player data.
• Legal and regulatory authorities — fc77 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law or where fc77 has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other serious harm.
• Business transfers — in the event of a merger, acquisition, or sale of fc77's business, player data may be transferred to the acquiring entity. FC77 will notify affected players before any such transfer takes place and will ensure the receiving entity is bound by equivalent privacy protections.

07 Data Retention

FC77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data — retained for the duration of your fc77 account and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records — all deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction.
• Identity verification documents — retained for the duration of your fc77 account and for 5 years after closure, or longer if required by applicable law.
• Support communications — live chat transcripts and support emails are retained for 2 years from the date of the interaction.
• Technical and usage data — anonymised analytics data may be retained indefinitely. Identifiable technical data such as IP address logs is retained for 12 months.

When personal data is no longer required, fc77 securely deletes or anonymises it. Secure deletion means the data cannot be recovered or reconstructed by any means.

08 Your Privacy Rights

As an FC77 player, you have the following rights over your personal data. FC77 will respond to all valid rights requests within 30 days. In complex cases, fc77 may extend this period by a further 30 days, in which case fc77 will notify you of the extension and the reason for it.

To exercise any of these rights, contact fc77 at [email protected] with the subject line "Privacy Rights Request". FC77 may need to verify your identity before processing the request. Note that some rights are subject to legal exceptions — for example, fc77 cannot delete transaction records that it is legally required to retain.

09 Children's Privacy

FC77 is strictly an adults-only platform. FC77 does not knowingly collect personal data from anyone under the age of 18. The fc77 registration process includes age verification steps, and fc77 may request identity documents to confirm a player's age at any time.

If fc77 discovers that personal data has been collected from a person under 18, that account will be closed immediately, all funds will be returned to the depositing payment method, and all personal data associated with the account will be securely deleted as soon as legally permissible.

If you believe that a minor has registered an fc77 account, please contact [email protected] immediately with as much detail as possible so fc77 can investigate and take appropriate action.

10 Security Measures

FC77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption on all data transmitted between your device and the fc77 platform.
• Encrypted storage for all personal data held on fc77 servers, including identity documents and payment records.
• Access controls that restrict fc77 staff access to personal data on a strict need-to-know basis, with all access logged and audited.
• Two-factor authentication available for all fc77 player accounts — fc77 strongly recommends enabling this in your account settings.
• Regular security audits and penetration testing to identify and address vulnerabilities in the fc77 platform.
• Incident response procedures — in the event of a data breach that poses a risk to players, fc77 will notify affected players and relevant authorities within the timeframes required by applicable law.

11 Updates to This Privacy Policy

FC77 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or fc77's data practices. When changes are made, the updated policy will be published on this page with a revised effective date at the top.

For material changes — those that significantly affect how fc77 uses your data or your rights over it — fc77 will provide additional notice, such as a prominent notice on the fc77 homepage or a direct notification to your registered contact details. Your continued use of fc77 after the effective date of a change constitutes your acceptance of the updated Privacy Policy.

FC77 recommends reviewing this page periodically, particularly before making a deposit or sharing additional personal information with fc77. If you disagree with any change to this Privacy Policy, you should stop using fc77 and contact [email protected] to request account closure.

12 Contact FC77 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how fc77 handles your personal data, please get in touch through the following channels:

• Email: [email protected] — use the subject line "Privacy" for faster routing to the right team.
• Live Chat: Available 24/7 on the fc77 platform for immediate assistance.
• FAQ: Visit the FC77 FAQ page for answers to common privacy and account questions.

FC77 aims to resolve all privacy queries within 5 business days. For formal data rights requests — such as access, rectification, or erasure requests — fc77 will respond within 30 days as required. If you are not satisfied with fc77's response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.